USB Camera only shows black frames or no frames

Tech Note: TN0986
Product: Synapse
Version: All
Date Added: 2018-05-10

Issue

Third party software can block certain applications from accessing the camera.

Solution

If using Kaspersky software, follow this webpage https://support.kaspersky.com/11157#block1. Go to the 'Application Management' settings page, then right click on Synapse.exe → Restrictions → Trusted to add it to the 'Trusted' group.